Last updated: 13 August 2026
This policy applies to all orders placed on maneeshmedia.com. Please read it carefully before you place an order, as it forms part of our Terms & Conditions.
Our position in short
Our books are printed in limited runs and are packed by hand before dispatch. For this reason we do not accept returns or cancellations simply because you have changed your mind. We do, however, stand fully behind the condition of what we send you.
1. Returns
We do not accept returns or exchanges for reasons of personal preference, change of mind, or a title not meeting individual expectations.
We will arrange a free replacement or a full refund if:
- the book arrives damaged or defective;
- you receive the wrong title or an incomplete order;
- the parcel is lost in transit and never delivered to you.
2. Cancellations
Once an order has been placed and payment confirmed, it cannot be cancelled by the customer.
If we are unable to fulfil your order — for example, if a title is out of stock or cannot be delivered to your location — we will inform you and refund the full amount paid.
3. Payment issues
If money was deducted but your order was not created, or if you were charged twice for the same order, write to us and we will refund the excess amount in full. Such refunds are processed regardless of anything else in this policy.
4. How to raise a claim
Please write to info@maneeshmedia.com within 48 hours of delivery, quoting your order number.
For damaged or incorrect items, kindly attach:
- a clear video of the parcel being opened (please record it before breaking the seal), and
- photographs of the outer packaging and of the damaged or incorrect item.
This is the single most reliable way for us to settle a claim quickly, and it also allows us to recover the loss from our courier partner. Claims without opening footage may take longer to assess, and in some cases we may be unable to accept them.
5. Resolution and refund timeline
Once a claim is accepted, we will offer you either a replacement copy or a full refund, at your preference and subject to stock availability.
Approved refunds are credited to the original payment method and normally reflect in your account within 7–10 working days of approval, depending on your bank or card issuer. Refunds are processed through our payment partner, Razorpay.
Where we arrange a replacement or a return pickup because of an error or damage on our side, we bear the courier cost.
6. Your statutory rights
Nothing in this policy limits any right available to you under the Consumer Protection Act, 2019 and the rules made under it.
7. Contact
Maneesh Media
113-116, Vidhya Chambers, Laxman Path,
Vivek Vihar, Shyam Nagar, Jaipur – 302019, Rajasthan, India
Email: info@maneeshmedia.com
Phone: +91 96804 78889 | 0141 – 4018811